Whether you have questions about your account, payments, games, or betting, hehe999's Help Center has all the answers. Our Bengali-speaking support team is available 24/7, ready to help whenever you need us.
Get help your way — all in Bengali
Chat with our support team directly in Bengali. Average response time is 2–3 minutes.
Email us with a detailed description of your issue. You will typically receive a reply within 2–6 hours.
Support@hehe999.app
Email UsCall us if you prefer to speak directly with someone. Available from 9:00 AM to 12:00 AM.
+880 1234-567890
Call UsChoose the category that best matches your issue
Everything you need to know about registration, login, profile updates, KYC verification, and security settings.
Everything you need to know about deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
Terms and conditions for welcome bonuses, free spins, cashback, and VIP offers.
Rules and strategy guides for slots, Live Casino, crash games, and table games.
A full guide covering Sports Betting, live betting, understanding odds, and using the bet slip.
Help with mobile app downloads, updates, browser issues, and device compatibility.
Payment methods on hehe999 and how long each transaction takes
| Payment Method | Minimum Deposit | Deposit Time | Minimum Withdrawal | Withdrawal Time |
|---|---|---|---|---|
| bKash | ৳ 500 | 3–5 Minutes | ৳ 1,000 | 5–15 minutes |
| Nagad | ৳ 500 | 3–5 Minutes | ৳ 1,000 | 5–15 minutes |
| Rocket | ৳ 500 | 5–10 minutes | ৳ 1,000 | 10–30 minutes |
| Bank Transfer | ৳ 2,000 | 1–3 hours | ৳ 2,000 | 2–24 hours |
| VISA/Mastercard | ৳ 1,000 | 5–15 minutes | ৳ 2,000 | 1–3 days |
* During peak hours (10 PM–1 AM), processing may take a little longer.
Running into issues on any online platform is perfectly normal. hehe999 understands how important fast, reliable support is for players in Bangladesh. That's why this Help Center is built to help you resolve most problems on your own — and for anything you can't sort out, our team is always here for you.
After opening a new account with hehe999, there are a few things worth doing right away. First, verify your email — after registration you will receive a verification link, just click it to confirm. Second, make sure your profile details are accurate — your name, date of birth, and phone number will need to match during KYC later. Third, enable two-factor authentication to significantly boost your account's security.
KYC stands for Know Your Customer — it's a one-time process. Simply upload a scan of your National ID (NID) or passport. Verification is usually completed within 24 hours. Without KYC, withdrawals above ৳10,000 will not be permitted.
It's common for your balance not to update immediately after sending money via bKash or Nagad — there's no need to worry. Wait 5–10 minutes and your balance should reflect the deposit. If it still hasn't appeared after that, contact live chat with your transaction ID.
One important thing to remember — always send deposits to an authorized payment number listed on hehe999. Log in to the app or website and get the number from the deposit section; do not use numbers from any other source. Payment numbers may change from time to time, so it's best to check for the current number before each deposit.
Withdrawals from hehe999 are typically processed within 15 minutes, though occasionally it may take a little longer. First, make sure your KYC verification is complete. Second, check that you haven't exceeded your withdrawal limit. Third, confirm that any bonus wagering requirements have been met.
If everything checks out but your withdrawal is still pending after 30 minutes, contact us directly via Live Chat. Share your withdrawal reference number and our team will resolve it promptly.
If a match is cancelled after you've placed a bet, hehe999 will refund the full stake amount directly to your account balance — typically within 24 hours of the cancellation. If your internet connection drops during live betting, your placed bets remain active, so check your account when you're back online.
The Cash Out button may not always be visible — either the market is temporarily suspended or Cash Out is not available for your particular bet. Some markets do not support Cash Out, so check at the time of placing your bet.
The hehe999 Android app must be downloaded directly from the website, as it is not available on the Google Play Store. Before installing the APK file, go to your phone's Settings and enable the "Install apps from unknown sources" option. iOS users can download it directly from the App Store.
If you're having issues with the app, start by clearing the cache (Settings → Apps → hehe999 → Clear Cache). If that doesn't help, uninstall and reinstall the app. Always use the latest version — older versions can often cause problems.
How to withdraw funds from hehe999 — step by step
Log in to the hehe999 website or app using your username and password.
Click the balance icon in the top right corner, then select the "Withdrawal" or "Withdraw Funds" option.
Select bKash, Nagad, or your preferred method, then enter your number and the amount you wish to withdraw. Minimum ৳1,000.
An OTP will be sent to your registered phone number. Enter it to confirm the transaction.
Funds are typically credited to your bKash/Nagad account within 5–15 minutes. You will receive an SMS notification.
Answers to the most frequently asked questions
Our Bengali support team is with you 24/7. Start a live chat — most issues are resolved in about 3 minutes.